Standard Number: JR/T 0169-2018(JR/T0169-2018)
Chinese:金融消费者投诉统计分类及编码 银行业金融机构
English:Statistical Classification and Coding of Financial Consumer Complaints Banking Financial Institutions
Effective Date:2018-09-04
Standard Applicability:This standard applies to all banking financial institutions in the People’s Republic of China for financial consumer complaints statistics, analysis, reporting and management.
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