Standard Number: SB/T 10382-2004(SB/T10382-2004)
Chinese:服务管理体系规范及实施指南
English:Service Management System Specification and Implementation Guide
Effective Date:2005-02-01
Standard Applicability:This standard specifies a service management system for service organizations of different types and sizes, and for other organizations with exposure to the processes described in this standard. It applies to: a) implementing/maintaining and improving the service management system; b) providing assurance that the organization can comply with the stated service policy; c) demonstrating compliance to external parties; d) seeking certification of its service management system by an external organization; and e) self-identifying and self-declaring conformance to this standard.
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