Standard Number: SB/T 10409-2007(SB/T10409-2007)
Chinese:商业服务业顾客满意度测评规范
English:Customer Satisfaction Measurement Specifications for Business Services
Effective Date:2007-05-01
Standard Applicability:This standard applies to the wholesale and retail trade, accommodation and catering industry and residential services and other services to carry out customer satisfaction assessment.
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