Standard Number: SB/T 11052-2013(SB/T11052-2013)
Chinese:电子商务售后服务评价准则
English:Guidelines for evaluating e-commerce after-sales services
Effective Date:2014-12-01
Standard Applicability:This standard applies to all types of Internet marketing activities after-sales service evaluation; covers after-sales service evaluation guidelines for marketing with goods or relying on goods after-sales service.
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