Standard Number: JR/T 0188-2020(JR/T0188-2020)
Chinese:银行业电话外拨服务规范
English:Code of practice for outbound telephone services in the banking sector
Effective Date:2020-12-10
Standard Applicability:This document sets out the requirements for personnel management, workplace management, process management and quality management for outbound dialing services of banking financial institutions. This document applies to outbound services provided by banking financial institutions to stock customers.
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